Bilingual monitoring tech support spec

Company Name:
The GEO Group
The Binlingual Monitor Tech. Support Specialist accepts in-bound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.
$2,500.00 Sign-on Bonus for Bilingual (Spanish/English)
Must be able to successfully pass Department of Homeland Security Background investigation.
Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service.
Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary.
Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments.
Provides communication to internal departments and management on the status of hardware and software issues being worked.
Recommends efficiencies and/or solutions for issues with hardware and software platforms.
Ability to communicate technical troubleshooting concepts to a non-technical audience and ensure understanding.
_Education or Formal Training:_
Associate's Degree in Computer Science, Information Technology or related field, or two to three years related experience and/or training or equivalent combination of education and experience.
_Experience:_
Two (2) years' experience in an information technology support/helpdesk role required.
Bilingual in Spanish/English.
Compensation: Not Specified
City: Anderson
Requisition ID: J3H0SL6R5CV3ZZ1ZPNR
State: IN
Country: US

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