Call Center Customer Service/ Sales Representative
NOW HIRING! Call Center Representatives for ANDERSON, IN
2903 Enterprise Drive
Anderson, IN 46013
765-221-7455
Job Purpose:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/
Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Compensation:
Base pay of $8.00 to start / .50 cent raise to $8.50 after 30 days
up to an additional $200 per week in commissions
Weekly payroll
Advancement OpportunitiesEstimated Salary: $20 to $28 per hour based on qualifications.
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