Call Center Customer Service/ Sales Representative


NOW HIRING! Call Center Representatives for ANDERSON, IN

2903 Enterprise Drive

Anderson, IN 46013

765-221-7455

Job Purpose:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Duties:
Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Compensation:

Base pay of $8.00 to start / .50 cent raise to $8.50 after 30 days + up to an additional $200 per week in commissions

Weekly payroll

Advancement Opportunities

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